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The number of series that can be downloaded using Download Manager is dependent on several factors: average image size, RAM on your computer, free disk space on your computer, network speed, and Java limitations. If you experience issues or errors associated with the download, reduce the number of series in your basket and try again.
If you never even see the Download Manager GUI, and Java reports that the Download Manager failed to launch, you may be running an old version of Java, and/or your Java application cache may be stale and needs to be cleared. See Clearing the Java Application Cache for instructions on how to clear the cachethe cache.
In some cases, the first attempt to run Download Manager on a computer might fail. Please simple retry launching the download manager (i.e., click on the "Download Manager" link on the shopping cart page). If the error persists, please contact TCIA's helpdesk, letting them know what computer, operating system version of Java that you are using. You can find instructions for determining this information at this link (click here).
5. I am behind a proxy server, will Download Manager work?
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Theoretically, yes. However, we principally test with Firefox, Chrome, and Internet Explorer. We also test with Safari (the default browser on most Macs), and it did work up to version delivered on Mac OS X version 10.8.3 (Mountain Lion). After 10.8.3, Safari will silently download the JNLP file used to launch the Download Manager, but will not automatically start the Download Manager program. Safari does not give the user any warning, so to the casual user it appears that the Download Manager link is broken. One has to go to the Downloads folder, find the JNLP file just downloaded, and then command | control | right click the JNLP file and select "Run" from the pop-up context menu to start the Download Manager. right click the JNLP file and select "Run" from the pop-up context menu to start the Download Manager.
Some browsers on some operating systems do not have our Certificate Authority in their list of trusted root Certificate Authorities. In these cases, the browser may present a warning about not trusting the connection to the web site. You may still be able to download images by clicking on the "Continue" or similar button.
7. Are there operating system requirements for Download Manager?
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9. How many series can Download Manager download from a single shopping cart?
The Theoretically, there is no maximum number of series that Java allows Download Manager to hold in a single shopping cart. However, it is not practical to download more than around 3500 series at one time. The number of series in your basket will display on the left navigator at the top under My Data Basket > View Contents.
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