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Java version 6 or higher of the Java Runtime Environment (JRE) must be installed to be able to open the Download Manager. See Download Manager for more information.
4. What if I receive an error message from Download Manager or Download Manager hangs?
The number of series that can be downloaded using Download Manager is dependent on several factors: average image size, RAM on your computer, free disk space on your computer, network speed, and Java limitations. If you experience issues or errors associated with the download, reduce the number of series in your basket and try again.
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In some cases, the first attempt to run Download Manager on a computer might fail. Please simple retry launching the download manager (i.e., click on the "Download Manager" link on the shopping cart page). If the error persists, please contact TCIA's helpdesk at help@cancerimagingarchive.net , letting them know what computer, operating system version of Java that you are using. You can find instructions for determining this information at this link (click here).
5. I am behind a proxy server, will Download Manager work?
Accessing TCIA’s Download Manager directly through a proxy server is currently not supported. If your only access to the Internet is through a proxy server, our current recommendation is to ask your IT Department to allow your workstation to bypass the proxy server for direct access to https://public.cancerimagingarchive.net/ncia.
Java may be configured to utilize proxy settings; however, the developers of NBIA have not tested whether Download Manager correctly handles such settings.
6. Does Download Manager work with any browser?
Theoretically, yes. However, we principally test with Firefox, Chrome, and Internet Explorer. We also test with Safari (the default browser on most Macs), and it did work up to version delivered on Mac OS X version 10.8.3 (Mountain Lion). After 10.8.3, Safari will silently download the JNLP file used to launch the Download Manager, but will not automatically start the Download Manager program. Safari does not give the user any warning, so to the casual user it appears that the Download Manager link is broken. One has to go to the Downloads folder, find the JNLP file just downloaded, and then command | control | right click the JNLP file and select "Run" from the pop-up context menu to start the Download Manager.
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