Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

7. When you're finished simply click the "X" icon as shown below. This will disconnect you from your Cloud Computer. Similarly you can click the "_" icon to minimize the Cloud Computer if you need to do something on your normal computer, but plan to resume reading cases soon after.

Troubleshooting:

1. Cannot connect to your cloud computer

Some institutions block the outgoing port utilized for Remote Desktop connections (port 3389).  If you get an error immediately upon trying to connect indicating that the remote computer cannot be reached this may be your issue.  You will see an error similar to this: Image Added
To confirm this problem you can go to http://www.firebind.com/clients/web/.  Once there, on the right half of the screen there is a search box titled TCP Ports.  Type in 3389 and hit "Start Test".  Then check the results to see if there are any errors.  (No login is necessary; you can ignore the left side of the page)  If your result shows that the port is blocked you will need to contact your IT staff for assistance unblocking this port, or you can try using the software from another location.
Image Added
2. Login/Password stored incorrectly

If you save your login credentials with an incorrect user name or password it can cause an instant error message to occur every time you try to connect to your cloud computer. Image Added
To resolve this issue you can right click the shortcut on your computer and choose "Edit".  When the following screen is prevented you can either edit your credentials or check the box to always ask for credentials. Image Added