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Some institutions block the outgoing port utilized for Remote Desktop connections (port 3389). If you get an error immediately upon trying to connect indicating that the remote computer cannot be reached this may be your issue. You will see an error similar to this:
To confirm this problem you can go to http://www.firebind.com/clients/web/. Once there, on the right half of the screen there is a search box titled TCP Ports. Type in 3389 and hit "Start Test". Then check the results to see if there are any errors. (No login is necessary; you can ignore the left side of the page) If your result shows that the port is blocked you will need to contact your IT staff for assistance unblocking this port, or you can try using the software from another location.
2. Login/Password stored incorrectly
If you save your login credentials with an incorrect user name or password it can cause cancause an instant error message to occur every time you try to connect to your cloud computer.
To resolve this issue you can right click the shortcut on your computer and choose "Edit". When the following screen is prevented you can either edit your credentials or check the box to always ask for credentials. 